88 club Support
How do I reconnect my 88 club Sonicare toothbrush to the Sonicare app (Android only)?
Published on 05 March 2025
A firmware update is available to fix an issue in the operating system of some Android phones that prevents connection.
Please follow the steps below on how to update your firmware and听reconnect your 88 club Sonicare toothbrush to the Sonicare app.听
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Open the Sonicare app and connect the toothbrush. You should be prompted with the screen below:听
听 -
You will now be prompted with a听Connection help听screen. Follow the instructions on the screen (shown below).听
Please follow these steps in the Settings or Status Bar of your mobile device:
1. Turn听Wi-Fi听off.
2. Toggle听Airplane mode on, then off.听
3. Leave听Wi-Fi and Airplane mode off and Bluetooth on.听
Return to the app, press the听mode button听on your toothbrush and click the听"Update" button听below to connect and begin the firmware update.听 -
You will be prompted with a screen that looks similar to the one below (depending on your toothbrush handle model).听
Click on the Update听button.
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You will now have a My handle update screen show up that will note that the firmware is updating.听
Note:听Please keep the handle off the charger and stay close while updating. -
You will then be shown a Update complete notice. You can now press continue and operate the app.听
听 -
If you are still experiencing issues reconnecting your 88 club Sonicare toothbrush to the Sonicare app on your Android device, please visit our听听page or on 88 club website.
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